Huarahi Tika / Roadmap

Our three-strand kaupapa are our pou – what we are here to achieve

Pou Kotahitanga / Being There at the Grassroots: Responding to need with early intervention; listening, learning, and reaching out Per: Te tikanga mō te mahi tahi a ngā hinonga hauora ki ngā kiritaki me ngā whānau / The Code of expectations for health entities’ engagement with consumers and whānau

Pou Oranga / Improving the Wellbeing of Whānau Going through Tough Times: Suicide Prevention Per: He Tapu te Oranga o ia Tangata / Every Life Matters

Pou Ōritenga / Addressing Root Causes: Improving the landscape, with accountability to whānau stories according to the vision of Pae Ora / Healthy Futures for all New Zealanders – with a particular focus on vulnerable and marginalised communities Per: He Ara Oranga / Pathway to Wellness

How things are done is often more important than what things are done. Our Mātapono / Values layer can be thought of as defining the routes we will travel (and those we avoid!)

Āwhina: Collaboration, advocacy, adaptability, awhi, and navigation

Manaakitanga: Open-ended mana-enhancing care, freely and abundantly provided without barriers

Tikanga: Tino Rangatiratanga, equity, options, holistic approach (Whare Tapa Whā), evidence-based

Whakawhanaungatanga: Long-term, trusting, authentic partnerships with people/services

In planning a roadie, Mahere Rautaki / Strategy comes into play. We need to arrive safe and resourced at our destination, and to avoid delays and hazards en route.

Mātauranga/Education: Reducing stigma, providing healthy messaging

Mahi Tahi / Choices and Solutions:  Co-designing pathways to hope

Haumaru kia tau / Safety: Providing trauma-informed spaces where people can heal

Mana Ōrite / Equitable outcomes: Being available to all who need us; taking extra measures to meet the needs of vulnerable and at-risk communities

Awhi mai awhi atu / Team: Our model is intentional peer support, surrounded by a mutli-disciplinary clinical supervison team

Pūtea tautoko / Funding: Growing according to need; sustainably here for good; rolling out the model

Mahere Rautaki / Strategy (defined by Kaupapa and shaped by Maatapono / Values), in turn directs Ngā Whāinga / Objectives. For example, we might set the objective to visit Tāne Mahuta en route to Cape Reinga. These also serve as the milestones or landmarks that confirm whether the direction is still according to plan, or whether we need to divert due to a roadblock.

Deliver workshops, support groups, events, and training

Work collaboratively with other services to address situations causing distress, and ensure that children are kept safe

Safeguard, empower, and learn from marginalised groups; use our community spaces to combat fear and ignorance, enabling connection and belonging; focus on at-risk, underserved communities

Recruit, train, support, and retain people with lived experience as staff and volunteers

Exercise excellent governance, environmental sustainability, HSE, supervision, compliance, research, and evaluation

Build corporate and individual donor-bases, grant funding, sponsorships, partnerships, and social enterprise

Provide residential, outreach, and drop-in support (Retreat Centre and Waimanako)

Tasks / Hei mahi are the rubber hitting the road. In this layer, you can see what we do with our time on a typical day (or a leg of our journey)

Shape our programmes according to need and pace of change. Undertake research, advertise, work with the media, grow an active online presence through website and social media

Offer a kete of supports, including kai for koha, psychotherapy, Building Mates, coaching, journalling, trauma support, resilience-building, listening, hardship support, postvention, grief and loss care

Build integration of services, providing wrap-around care through a support hub environment, a comprehensive services directory, and care packs through our hospitals; reduce ED presentations

Build a Board and Support Team that is diverse and reflective of our community; establish Iwi and Hapū partnerships; respond to feedback to self-heal the organisation; do no harm

Build connection, working to break intergenerational cycles and the impacts of trauma; addressing loneliness, abuse, and harmful coping strategies including addictions, with a solutions-based approach

Respond in a timely manner, assess and monitor wellbeing, needs, and risk. Allocate support (no waiting lists), proactively engaging and following up with whānau going through distress

Work to improve outcomes for at-risk communities, including Māori, Pacific peoples, rangatahi, street whānau, migrants, LGBT+, and neurodiverse people. Empower them to shape their care, ensure spaces are inclusive, collaborate with other organisations for cultural support, develop strategies to reach those hesitant to seek help

Rebuild the Village; acknowledging every gift and partnership; onward-referring/utilising the expertise and skills available in the community, with capacity defence; not replicating what others already do better