Navigating Change: Our Path Forward
As The Metro Plaza faces demolition later this year, discover how our Waimanako services will be established in new locations, to continue supporting our community as we have always done.
Your Questions Answered
Find out what’s happening, when, where, and how!
Why is The Metro Plaza being demolished?
The demolition of the Metro Plaza, where Waimanako has been based for the last four years, is part of the City Centre Strategy – a long-term plan to make wholesale improvements to the CBD over the next two decades.
We always knew that this would be happening. The building is being removed with the intention to open up the Huatoki Stream, and to create a greener, more vibrant city centre. The exact timescale for the demolition has yet to be determined, but it is expected that it will begin towards the end of 2025.
The opportunity for Waimanako to be established in the Metro Plaza while the time for its demolition was awaited was a brilliant win-win concept, in which an otherwise redundant resource was creatively used to benefit literally thousands of people.
Where will Waimanako relocate to?
Currently, we operate quite a range of services from under the one Waimanako Roof.
Of course, this includes our very-own Koha Cafe, but also eight other spaces where a typical week sees Creativity, Outreach Support, Coaching, Support Groups, Team Get-Togethers and Training; Ongoing and One-Off Programmes; Collaboration with Allied Social Services; Phone and Video Calls and Administration operating – exemplifying the Support Hub concept. Seriously cool!
There isn’t a parallel site, similar to the Metro Plaza, which would suit the whole diversity of services that are provided (bearing in mind rent affordability); so our moving-forward strategy is to allocate the three broad areas of our work to facilities scoped for purpose (see below).
How will services be affected during the move?
We are committed to minimising disruption and will continue to offer key services throughout the transition period.
You may be accessing this page as someone who is receiving support through Waimanako; or as one of the groups or teams whose work is based from there.
We will be keeping this page updated with the latest information and timescales as we know them, and as our plans continue to shape up.
Most of all – please don’t be concerned that this spells the end of the Waimanako services to our community. Indeed, we are seeing this as an opportunity to improve what we offer, based on the learnings and growth of the last four years!
Waimanako: A Threefold kaupapa
1. Pou Oranga / Support for those Doing It Tough:
Planned Destination -> Foodtruck & Day/Night Centres
Waimanako works alongside many other agencies and support services to support whānau and individuals where there is not enough to go around. In any given week, Waimanako provides hundreds of free, filling, nutritious meals to any in severe need. This provision includes a broad cross-section of the community – including those who are homeless, but equally regular New Zealanders from the young to the elderly who are doing it tough. Ceasing or curtailing this service would inevitably have some major negative impacts (“Where do I turn to?”).
We are currently exploring the possiliity of setting up a collaborative mobile foodtruck service (“Waimanako on Wheels”) that would offer the same quality of kai, with mana, at set times and locations each day.
Meanwhile, The Ngāmotu Street Initiative is a service that began in early 2024, and exists to support rough sleeping whānau in New Plymouth. We assist with navigating supports, and work with them to advocate for their needs. We connect with local businesses and organisations to build awareness and understand community impact. While the Ngāmotu Street Initiative is not an immediate response service, we can provide support and advocacy for the community regarding homelessness. You can read more about our plans to evolve and grow this service by heading here.


2. Pou Kotahitanga / Being There at the Grassroots:
Planned Destination -> New Cafe Premises
Waimanako offers a Support Cafe; a safe and sober space to drop in, a Listening Ear and range of support services to call on ‘right here and now’. Having a rough day? Come in, take a breath, sit down with a hot drink and a delicious meal, and be met with a kind and caring trained team who are there to help make a “next steps” plan. A particular concern is for anyone who may be dealing with suicidal thoughts. We want you to know that you are not alone and that we are here to help you through this, with a holistic solutions-based approach.
We are currently exploring the right future location for this vital service. Coincidentally, the Minister for Mental Health has announced plans to enable Support Cafe initiatives like the one that we operate. We have applied for consideration by the Ministry to continue to offer this service in Taranaki through this funded scheme. We very much hope that our application will be successful. We expect this to decided in early October. Meanwhile, we are looking for the best possible premises for our new Cafe. A strong emphasis will be on ease of access, along with affordabiliy and capacity for the building to include a couple of private support spaces. We expect this to be outside of the CBD.
In tandem with the Cafe, we offer a selection of open groups and workshops – such as Watercolour Art, the Creative Hub, Healing Breath. These groups will be offered from the new Cafe location – our thinking is that such groups will operate during the period immediately before or immediately after the cafe is open for regular use; chairs and tables will be cleared away, and the space will be fully used for these awesome groups.
The new Support Cafe will not be offering free food in the same way that the Koha Cafe has done. As above, we plan to offer this aspect of our mahi through a mobile service, instead.



3. Pou Ōritenga / Improving the landscape:
Planned Destination -> Support Space in Strandon
This is where our team engage in more depth, providing longer-term care, and working with individuals and whānau to address the root causes of our suffering.
This includes phone and video calls with those accessing our care; Workshops such as Stress Busters, Grief and Loss Support and The Coaching Hub; Wrap-around care such as Peer Support; Coaching and Therapy. The kind of work that typically happens, every single day, in our Support Rooms at Waimanako.
The tikanga of this aspect of our work tend to look like this: Safe, Peaceful, Therapeutic, Community-Feel (Non-Clinical), Guided.
For example, it might be meeting up weekly with Coach Liz, Sid (Support Kaiāwhina) or Susan (Therapist).
We have looked for a physical place which provides:
– Individual rooms for support sessions and small groups; office/reception/waiting-room spaces
– Somewhere affordable, warm, welcoming and accessible, with free parking nearby
– A place with natural light, where there is access to the beautiful outdoors for walking/talking sessions to be a possibility
– Somewhere peaceful where our support work is undisturbed.
From Monday 30th June, we are thrilled that this aspect of our work will be be relocating to The Strandon Professional Centre, off Nobs Line in Strandon, New Plymouth.


What new features will the new premises offer?
The new locations will be better tailored to the style of support being offered (rather than trying to manage three quite different kaupapa from under the same roof), improved accessibility, and modern facilities so that we may better serve our community.
Will there be any changes to the services offered?
Our Huakai Hours (where free food is available for our community) we hope to move to a food truck, so that we can be more mobile with this provision around our region, and move this support out of the CBD and the surrounding retail environment.
Once we are set up in our new Support Space and separate Cafe Space, we are planning to introduce new programmes and workshops to meet evolving community needs.
How can I stay informed about the relocation process?
We will provide regular updates through our website, e-newsletter, social media and fliers/notices at Waimanako to keep everyone informed.
How can I support Waimanako during this transition?
Seriously, your support and involvement will be invaluable. We would love you to consider volunteering, donating, and/or sharing this page with those in your networks.
Will there be any temporary closures?
We really don’t expect that to happen, but any necessary interruptions will be communicated well in advance to ensure minimal impact.
Will my Group or Support Sessions continue? Where from?
Yes! If you are part of The Creative Hub, Watercolour Workshop, Healing Breath, Speed Freaks or Unleash Group, these will continue from the Metro Plaza until our new Cafe launches from its new location (yet to be determined).
Same for our Drop-In Listening Ears service.
If you attend Waimanako for other support groups, or one-on-one scheduled support sessions, these will relocate to Strandon from Monday 30th June. As we get closer to that date, we’ll be in touch with more information.
Our new Support Space
Accessible and Welcoming
Our new location is designed with accessibility in mind; easy, free parking nearby, and, of course, Rainbow Friendliness.
One Focussed Kaupapa
We are looking forward to being able to focus fully on the one-on-one and small group mahi that lies at the heart of our healing work, without the dynamics of the other, equally crucial aspects of our kaupapa overlapping.
Close to the Big Outdoors
We’re excited at the prospect of being able to meet at the new support base, and then head out for a meander along the Walkway or to sit on the beach and watch the waves when the weather is good.
Our Services at The New Strandon Support Base
Coaching and Therapy
Sharing the load: our supported therapy and coaching programmes are crucial aspects of how we work through the tough stuff that life can throw at us. This includes our Grief Support Kete.
Support Workshops
We offer an amazingly diverse range of workshops. Find out more about what’s available, who hosts what, and what you can expect if you come along and try one out!
Peer-Led Support
Our outreach / peer support programme will be more accessible from our new location; our peer team will be based from our Strandon Support Space to offer support in a peaceful and confidential setting.
Relocation Timeline
Here is a detailed timeline of our transition from Metro Plaza to our new chapter.

May/June '25
Move begins
Bit-by-bit, we will be relocating equipment and furnishings to our Strandon Support Space; setting up signage and IT, and sharing information with our community.
May/June '25
Waimanako on Wheels
We will be conducting a feasibility study into the possibility of setting up a cross-sector mobile / food truck service to provide hot kai and drinks to those in our community who are doing it tough. We will continue to work with allied services in exploring a Day-Support service for those with no home.
30th June '25
Strandon Support Space Opening
Our Therapeutic support services and groups will relocate to their new premises. Premises at Waimanako that were formerly used for these services will cease to be rented.
October '25
Support Cafe
The Ministry of Health has indicated that a decision will be made on funding of a Taranaki-based Support Cafe, during October. We will then know how this aspect of Waimanako is going to look. Watch this space for more info!
Meet Our Transition Team
Many, many people will be involved in making this happen – from our Board Team leading this chapter of Waimanako into the future, to many volunteers and staff members who will be involved in shifting, carrying, tech, decoration and sharing the news to keep people posted.

Marie
Cafe & Events Coordinator

Te Raumahora
Waimanako on Wheels Feasibility Lead

Justin
NSI Project Lead

Jamie
Relocation Project Lead