Privacy Policy

📋Introduction

Aawhina ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

📊Information We Collect

Information You Provide

• Account Information: Team key, username, password
• Support Data: Information you provide about those you are supporting - such as notes, documentation, and files you create or upload
• Communications: Messages, emails, and other communications sent through the App
• Profile Information: Name, role, contact details

Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, time spent in the App, interaction patterns
• Push Notification Tokens: Firebase Cloud Messaging tokens for sending notifications
• Log Data: Error logs, performance data, crash reports

Camera and Media

• Photos: When you use the camera feature to attach photos to cases or messages
• Files: Documents and media you choose to upload

🎯How We Use Your Information

We use your information to:

• Provide and maintain the App's functionality
• Facilitate the support that you provide through your organisation, and empower team collaboration
• Send push notifications for important updates
• Enable real-time messaging and communication
• Store and manage support files and documentation
• Authenticate users and maintain security
• Improve and optimise the App
• Respond to technical support requests
• Comply with legal obligations

🔒Data Storage and Security

Encryption

• All data is encrypted in transit using TLS/SSL
• Sensitive data is encrypted at rest
• Authentication tokens are securely stored

Infrastructure

• Data is hosted on secure cloud infrastructure
• We undertake regular security audits and updates
• We do automated backups and disaster recovery

🤝Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information only in the following circumstances:

Within Your Organisation

• Team members with appropriate permissions can access shared support information
• Communications are visible to authorised users within your organisation, according to their role

Service Providers

• Cloud hosting providers
• Push notification services (Firebase Cloud Messaging)
• Email delivery services (for email functionality)

These providers are bound by strict confidentiality agreements and only process data on our behalf.

Legal Requirements

We may disclose information if required by law, court order, or to:

• Comply with legal processes
• Protect rights, property, or safety
• Prevent fraud or security issues

🔔Push Notifications

The App uses Firebase Cloud Messaging to send push notifications:

• Notifications alert you to new messages, support updates, and important events
• You can disable notifications in your device settings
• We store notification tokens securely and only use them for App notifications

✅Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Export: Download your organisation's data
• Opt-out: Disable push notifications or certain features

To exercise these rights, contact your organisation's administrator or email [email protected].

📅Data Retention

• Active Data: Retained while your organisation's subscription is active
• Account Deletion: Data is permanently deleted within 90 days of account closure
• Legal Requirements: Some data may be retained longer to comply with legal obligations
• Backups: Backup copies are automatically deleted according to our retention schedule

👶Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect information from children. If you believe a child has provided information to us, please contact us immediately.

🌍International Data Transfers

If you access the App from outside New Zealand, your data may be transferred to and processed in New Zealand or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

🔄Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date
• Sending an in-app notification for significant changes

Continued use of the App after changes constitutes acceptance of the updated policy.

🔗Third-Party Services

The App integrates with:

• Firebase Cloud Messaging: For push notifications (Privacy Policy)
• AWS: For cloud hosting (Privacy Policy)

These services have their own privacy policies governing their use of information.

⚖️Compliance

This Privacy Policy complies with:

• New Zealand Privacy Act 2020
• General Data Protection Regulation (GDPR) principles
• Google Play Store requirements
• Apple App Store guidelines